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Outsourcing Trends and Statistics for 2020 and Beyond

Customer Service Statistics

The continuous development of technology has given power to consumers. For your business to survive and flourish in this era, your processes need to keep up with the pace of your target market.

The outsourcing industry has come into its own as a result of companies across industries and around the globe looking for ways to manage specific processes efficiently and at a lower cost.

The main benefit of hiring a third-party service provider is the cost-efficiency. Turning to outsourcing saves your business money and effort from needing to find and train employees, to the required skill level and overhead costs incurred from expanding your workforce. In addition, outsourcing providers have their own facilities and equipment, saving you from investing in those requirements.

Outsourcing covers a wide array of services, including customer support, accounting, IT services, development, human resources, and even digital marketing. For small to medium businesses, outsourcing scale marketing efforts and other critical but resource-heavy processes can make all the difference in sustaining operations.

This also lessens the burden on management—with outsourcing solutions covering essential services, you can focus on managing projects, closing sales, gaining customers, creating a flexible workspace, and other core activities that directly influence your business’ growth.

As the outsourcing industry continues to evolve, a number of key trends have emerged—robotic process automation (RPA), social media as a customer service channel, cloud computing, tailored outsourcing, and up-skilling.

Technology plays a significant role in RPA and cloud computing, as the use of artificial intelligence in automating processes and managing and storing information on the cloud is a gamechanger in current practices. Social media also shows promise as a customer service channel, given the large active user bases and brands’ digital presence and marketing efforts.

Finally, tailored outsourcing and up-skilling ensure you cultivate your outsourced talents for in-demand skills and in-depth expertise. This allows you to offer highly-customized solutions to potential clients that best suit any needs at scale with their operations.

Whether it’s to run a homegrown small business or ensure offshore project success, the outsourcing industry is growing alongside the industries it provides services for. As this industry continues to become more widespread and competitive, there’s a chance that you can improve your business’ overall performance efficiently and inexpensively through outsourcing.

The most critical part of any outsourcing endeavor is a well-informed plan. The infographic below discusses outsourcing statistics for 2020 to help your business decide on the best strategies for your outsourcing needs.


America’s Most Prestigious Professions

Operation room

Remember your parent’s advice either to become a doctor or to marry one? A poll of attitudes to different professions proves that medical professionals and military officers still enjoy the highest prestige in the US.

88 percent of American adults believe the doctor profession has great deal of prestige in general. Military officers are also held in high regard across the United States, with 78 percent of people finding the profession prestigious. About 76 percent of people put also firefighter and scientist in the top category.

Of the professions included in the poll, teacher and architect are the least admired, followed closely by priest/minister. Maybe you should think twice before taking any of these home to meet your parents.

Do you feel this is an occupation of very great prestige?

Infographic: America's Most Prestigious Professions | Statista You will find more infographics at Statista

8 Famous Creatives Whose Side Hobbies Helped Their Careers


Taking time away from your daily work to focus on a hobby or side gig can help remove creative blocks and inspire big ideas. One study published in the Journal of Occupational and Organizational Psychology concluded that people who regularly engage in creative hobbies outside of work feel more relaxed and in control in their off-hours.

The infographic below highlights 8 famous creatives whose side hobbies significantly impacted their careers.


Emily Dickinson, Baker

Emily Dickinson, one of the greatest poets in American history, had a passion for baking. She used the kitchen as a source of inspiration where she would write lines of poetry on the back of recipes while baking.

Ayn Rand, Stamp Collector

Ayn Rand was a Russian-American writer and philosopher. The avid writer was a passionate philatelist. She would spend time with her stamps as a “brain-restorer” when feeling a creative block.

George W. Bush, Painter

The forty-third President of the United States, Bush had taken up painting in 2012 and the hobby has become something of a career. He even took lessons from prominent instructors to further his artistic abilities.

Madeleine L’Engle, Pianist

Madeleine L’Engle is best known for her young adult fiction and 1962 novel A Wrinkle in Time; however, the author was also a skilled pianist.

Salvador Dalí, Book Illustrator

Throughout the second half of his career, eccentric Surrealist painter, Salvador Dalí, turned to illustrating. He illustrated many respectable books including Don Quixote, Macbeth, The Divine Comedy, Alice in Wonderland, and even copies of the Bible.

Sylvia Plath, Beekeeper

In the autumn of 1962, only four months before her death in February 1963, Sylvia Plath published a series of five poems about bees after taking up beekeeping as a hobby.

Victor Hugo, Draftsman

Victor Hugo produced over 4,000 drawings and experimented with different mediums throughout his lifetime, many of which were praised by leading artists of his era. Unfortunately, afraid his drawings would overshadow his literary accomplishments, he only shared his artwork privately.

Walt Disney, Model Train Collector

From childhood, American entrepreneur Walt Disney was an avid train enthusiast. Disney’s passion for model trains served as inspiration for the attractions that appear within Walt Disney Resorts.

7 Amazing Infographics that Will Provoke Your Creativity


There are two main things that make infographics popular. First, they let your audience grasp the message easier, since they look visually appealing. Second, they are shareable and simply great. If someone tells you that infographics are so last year – don’t believe them. This type of content is on trend again. In this article, we have gathered seven amazing infographics designed by the real gurus of visual storytelling to show how amazing they can be when done well.

If you are looking for some ideas and inspiration, take a look at these images and read small tips on how to make your own infographics awesome as well.

Kelly-Moore Paints, The Sound of Color


The tight connection between music and color is a well-known idea expressed by musicians, artists, and other creative people. Kelly-Moore Paints offers you to choose colors for any purpose you may have based on the music you prefer. This is a good-looking, entertaining and useful infographic that looks more like art than a guide.

Tip: This infographic shows that you can go far beyond strict marketing methods and still promote your brand efficiently. If you have no marketing tricks in your head to apply, you can always create something entertaining and visually-appealing, no matter your industry.

LinkedIn, A Well-Balanced Blog


When everybody strives to create an infographic, it is essential to rise above the crowd. You should be creative and unique to attract audience’s attention. Take a look at this infographic made by LinkedIn. They did a marvelous job on creating a visual metaphor to explain the information about blogging. Using foods as an example looks extremely appealing and makes the subject simple and exciting. What is more, the photos included in the guide are professional and stylish. Is there anything better than a clear, beautiful and smart infographic?

Tip: This image shows that experiments are great and you should not be afraid to perform them. If you are used to a particular style of photography or drawing, then try another one. Also, don’t neglect such an amazing method as visual metaphor.

AppliedTrust, Boulder Is for Fun


AppliedTrust has created a very stylish guide for tourists, who visit Coloradom, and if you are that type of hipster-traveler, then you will be pleased by a map like that. With a slight touch of an old-school style, this map uses appealing illustrations and beautiful colors but also provides a great resource for those, who make their way to the wild.

Tip: As you can see, there are many ways to make your content visually appealing and they are not restricted to step-by-step instructions and guides. Try different forms for your own infographic and you will certainly create something new and fresh.

Good Magazine, The Almighty Dollar


Good Magazine approaches a bit controversial topic about religious groups and their income levels by means of a clear and straightforward infographic. While the main focus of this scheme is information, the visual part stays incredible.

Tip: Infographics are perfect for explanation, especially when it comes to somewhat complicated data. You have to come up with an idea about presentation and express your findings in a comprehensible way.

Captora, Ascend to New Heights


Infographics are universal when it comes to choosing a subject. Indeed, this one created by Captora is a perfect proof. The informational part is about content marketing and popular tools usually used by experts to track their campaign efficiency. As for the visual part, a combination of vector art and photos is really captivating, while the text is easy to read.

Tip: Experimenting with style combinations is nice, but don’t forget that your final result should coincide with the image of your brand. Your company or service must have a logo, style and main colors, so even if you go far beyond traditional methods of visualization, make sure that you stay on your brand and make your products recognizable.

Massive Health, Carbs Are Killing You


Carbs can be different and some of them are even more harmful for our health than fats. This is the theme of the infographic made by Massive Health. A simple and comprehensible design make this unobvious topic clear to the readers, even if they are not familiar with all the details connected with healthy diet. While the design looks nice, the message “Fats are not as dangerous as carbs” is delivered perfectly.

Tip: Good design is everything when you are making an explanatory infographic. Therefore, one should pay special attention to the visuals and the way they work to present facts. This image is a professional example of how text and visuals should be combined.

Digit, A Lyrical Good Time


An entertaining and compelling infographic by financial company Digit tells a funny story about the cost one should pay for a “good time”, basing on the lyrics of popular songs. Illustration works perfectly to tell stories in infographics, since they are bright and entertaining. Considering the fact that the theme of this infographic is pretty humorous, funny pictures seem to be very suitable to deliver the right tone.

Tip: As you can see, even serious financial companies are not limited to boring numbers and tight topics. One should get inspiration from any source possible and produce something interesting. Entertainment is one of the main forms you can use, because everybody loves to have some fun. 

How to make infographics that strike?

To make a small conclusion, we are going to list some pieces of advice on how to improve your infographics:

  • Tell a story

Narrative is a very important part of every infographic. Make sure that you know what kind of message you are going to present and what tone you are going to use.

  • Let the professional examples inspire you

The more compelling infographics you view, the better you will understand the secrets of the process. Look at them carefully and analyze.

  • Experiment

Combine different visual styles and techniques to create something really unique.

And remember – you should perceive infographics as art of visual storytelling, not dry guidance and statistics. Good luck!

How to Avoid BurnOut in Small Business


As a small business owner, you have to accomplish many tasks every day. Some days, it may feel as though you are working nonstop! Not only that, but your small business problem is probably constantly on your mind, even after hours. All that effort can quickly lead to burnout, stress and exhaustion if you are not careful.

Take a moment to see if you’re feeling overwhelmed or exhausted. If you have too much on your plate and constantly bring work home with you, it’s time to reevaluate and reorganize. Turning down some projects and delegating assignments are important facets of management that will allow you to work on what you excel in. Scheduling breaks, meditating and exercising are good ways to combat exhaustion. The hour of physical activity will increase your happiness and productivity.

If you find yourself losing your sense of direction, it may be a sign of burnout. Burnout is quite insidious. It causes loss of confidence, drains your energy, infects attitudes, amplifies cynicism, promotes inflexibility, and encourages procrastination.

Burnout is a real risk for small business owners. Here are tips to follow if you think you’re at risk.


Running a small business can be very stressful, so it’s important to do what you can to alleviate stress and properly manage your work day. By following these tips, business owners can avoid burning out while running a successful business.

Tattoos in the Workplace


Tattoos and body piercings are becoming increasingly popular. 45 million people in the U.S. have at least one Tattoo. Most bosses, though, do not approve of such body art on their workers. Nearly 40 per cent of HR managers in the U.S. say they would be less likely to offer a job to someone with visible tattoos or body piercings and which 42% of people in that country think, is inappropriate for the workplace.

This infographic from Skinfo.com takes a look at this issue:

Tattoo in the workplace

Perhaps surprisingly, the lowest percentage of tattooed people are IT, manufacturing and engineering, design and construction – roles that don’t involve that many public-facing people, and therefore have to worry a lot less about the immediate impression that a piece of skin art might give.

There may be bad news for those with tattoos in the south seeking employment, as 55 percent of the region perceives tattoos as inappropriate for the workplace. This is the highest region in the country by seven percent. Only three in 10 human resources managers in the country felt that bad breath and piercings were bigger red flags than visible tattoos, and zero states in the nation have laws protecting tattooed people from discrimination in company hiring practices.

Knowing this, would you cover up your tattoo to get hired? Fourteen percent of people who have tattoos regret their decision, but to remove their ink, it’s going to cost a pretty penny. The U.S. national average in 2013 for tattoo removal reached $588. That number is growing and is expected to reach a total of $83.2 million 2018.

Every Product Apple Has Made So Far


Check out the groundbreaking technology of the largest company within the U.S. with this comprehensive list of all Apple products! A timeline shows us just how much Apple has changed the core of the technology industry in only four decades, bringing the abstract concept of computing from college campuses to our pockets. What’s different now that our world is filled with Apple products? Apple comes up with new iPhones and iPads every year. The company has made lots of other products in the past few decades.

In this timeline, you can see how much Apple changed and how a few pivotal moments have revolutionized the entire technological world.

Every Product Apple Has Made So Far - TitleMax.com - Infographic

It’s been more than 42 years since “the two Steves” first created a hand-built computer designed for the American home, and since then, the company has created billions of different, creative, world-changing Apple products. History was made with each new innovation, whether it be the now-ubiquitous iPhone, the convenient idea of the personal computer, or the industry-creating tablet.

How do you like this infographic so far? And what would be your best-loved Apple product ever? Also, can you find a mistake in this awesome chart?

7 Reasons Why Infographics Are Great for Your Content Strategies?

Infographic Marketing

If you think that infographic is a thing from the past, you may be partly right. Infographics have been overused in 2012 by everyone since they allow to make a simple representation of data regardless of the theme. Bloggers, marketers and professional writers used this feature for fast and comprehensive visual explanations, which are easy to make. However, such popularity caused a great number of low-quality graphics and simply made them saturated. It is a common thing when something increases in quantity and decreases in quality.

The main problem of marketers, who adopted infographic as the main tool was their attention rather to the format than to the content. Most of them didn’t really care about the information they publish. They just wanted infographics, since they were perfect to land links.

Still, infographics can be effective even now, if you use them properly. Let’s discuss how exactly they can help you improve your marketing strategies.

Visuals are easier to perceive and remember

Images are processed faster and better by brain than texts. This is the main reason why infographics are still perfect to increase users’ engagement. We are overloaded by textual information every day and it is no wonder that our mind becomes tired of it. When it is tired, it starts to reject boring and repeating information, which is hard to perceive. At the same time, images are more entertaining. They are always easier to comprehend. For most of us, visualized information seems clearer and more attractive than any other format.

Infographics are brief

Long-reads are not for everyone. Most Internet users avoid articles and blog posts that require too much of their time. Therefore, infographic is a perfect way of content optimization since it allows a brief and comprehensive way of representation.

Infographics tell stories

As we have already said, most marketers see infographics as instruments for land linking. However, their main function is to tell stories in a visual format. Stories are more important than design and when you tell them in a visual way, they do become alive.

Of course, there is nothing wrong with using infographics for links, however, you should remember that their main purpose is storytelling. They have been initially invented to do this, therefore, this is something they can do best.

Infographics are easy to share

As you may know, users share visuals more often than they share texts. Blog posts, tweets, and Facebook posts that include images attract more attention and people share them willingly. As you know, when you create something people want to share, this makes a half the work for you as a marketer.

So why don’t you make infographics and share them across social networks to launch the word-to-mouth strategy? When you make them bright, funny and good-looking, people will gladly send them further and further, letting your content reach the audience you could never reach yourself.

Infographics increase your authority

When you present information in a format of an infographic, it starts looking more reputable automatically. Just think about famous people in business community. Let’s say, Larry Kim or Brian Dean. They are using infographics actively and this format allows them look as better experts for sure. They combine amazing design and useful content to craft infographics and it looks very professionally. As a result, audience perceive them as better pros in their sphere.

Infographics can be amazing sales tool

Visualizing how your goods and services can serve customers and solve their problems or make them happy is a perfect sales strategy. If you don’t have time and equipment to record a video, you can always visualize your products in action by means of an infographic. It is much more powerful than writing about the benefits, features, and reasons to choose your service among others. Infographic makes it clear and obvious from the very first sight and potential buyers will have an impression of your offers instantly. This gives you a real superiority over those competitors, who ignore the amazing benefits of infographics.

Less marketers use infographics nowadays

The trend for infographics has decreased and, therefore, less and less low-quality ones appear on the web. Well, not only low-quality ones, but any of them. It means that if you create an infographic for your blog, website or online shop, nobody will say, “Oh, God, not that stuff again!”

Now infographics are rare and they have chances to attract people’s attention. Just be sure that you include not only a bright image, but also an informative content.

Summing up

Like any other marketing tool, infographics are effective only when you use them in a right way. In fact, despite all the nuances of the format, it is a great format of data representation. You shouldn’t neglect such an amazing marketing instrument, so use them wisely and when applicable! We bet that your marketing strategy will become even more fantastic with infographics!

What is the Presidential Alert System? And Why is it Important?


A Presidential Alert System or Wireless Emergency Alert System is used to warn the public about dangerous weather and other critical situations through alerts on cell phones.

Cibirix – Digital Marketing Agency produces fantastic infographics about Presidential Alert System. This infographic reveals the purpose of this alert system and everything else you need to know about the Presidential Alert.

What is the Presidential Alert System? And Why is it Important?

Who is sending the message?

The Federal Emergency Management Agency, in coordination with the Federal Communications Commission, conducts a nationwide test of the Wireless Emergency Alerts system on telephones, radio & TV.

When will we receive this message?

According to the official notification by FEMA, cell towers will broadcast the WEA test for approximately 30 minutes beginning at 2:18 p.m. EDT. The test was originally set for Sept. 20, but was postponed until Oct. 3 due to “ongoing response efforts to Hurricane OKFlorence,” according to FEMA.

What will the emergency alerts contain?

The alert will be headed with, “Presidential Alert” and text that says, “THIS IS A TEST of the National Wireless Emergency Alert System. No action is needed.”

Why are we receiving this message?

According to FEMA: “The WEA system is used to warn the public about dangerous weather, missing children, and other critical situations through alerts on cell phones.”

How long will the message alert sound?

According to FEMA, during the 30-minute period the message will be broadcasted, your handset will receive the alert once and the notification will last approximately one minute.

Who will get the message and can you opt out?

All WEA compatible cell phones that are switched on, within range of an active cell tower, and whose wireless provider participates in WEA will be receiving the test message.

Did Not Get The Alert? Here Could Be Why

Your phone isn’t WEA capable

Nearly all modern cell phones are compatible with the Wireless Emergency Alert system. But there are some outliers. For a complete list, visit your carrier website.

You were in Airplane mode

You need cell service to receive the message. If you were disconnected, either from having your phone in airplane mode or because of a provider issue, the message wouldn’t have made it though.

Your Software isn’t updated

Even with a WEA-capable phone, not having up-to-date software could lead to problems. If you have any concerns, officials recommend you keep your software updated at all times.

You’re not within a range of the cell tower

Does must be powered on and within the range of a participating carrier’s cell tower to get a WEA message. If you are stuck in an area with no access to cell service, the message cannot be pushed to your phone.

Cryptocurrency: Top 8 Women In Cryptocurrency


What to watch out for

Cryptocurrencies are not immune to risks and you will need to be cagey when handling your digital currency. Let’s check out the factors that you must keep note of while dealing with cryptocurrencies:


Before diving into the uncharted waters of cryptocurrencies, everyone should do his or her own basic research. No single guide will ever be able to provide you with all the relevant information about all cryptocurrencies and you’ll always be presented with two sides to any argument. Additionally, you should also have the clarity about how exchanges and wallets work.

An informed decision is always better as it drastically lowers the risk factor particularly in this case where things are quite volatile. You can develop clarity and opinion on cryptocurrencies by going through guides, reviews and trials with small, disposable amounts of money before making bigger purchases.

Stay safe

Even though the technology that drives cryptocurrencies assures a good deal of security, there is no safety net when working with them. Being decentralized in nature, it is still largely unregulated and that’s why you won’t be able to lodge a complaint if your cryptocurrency gets stolen.

The freedom to operate beyond the control of the banks and the purview of government’s regulation comes with a lot of responsibility. Here before you send cryptocoins to someone, always double check their wallet address.

Merchants and those involved in businesses using cryptocurrencies should never hand over products or services before the transaction on the blockchain is verified. This might take up few minutes and it varies from blockchain to blockchain.

The computer on which your wallet is installed must be protected from viruses and malware or else the wallet will be susceptible to cyber attacks and the funds will be stolen.

Never ever lose your wallet password as you might not be able to get it back and every cryptocoin you own will be lost.

Unpredictable value

Bitcoin and cryptocurrencies in general often experience a nosedive in value. Thus one should be prepared for such predicament before using cryptocurrencies.

At the other end of the spectrum of cryptocurrencies value, there is the existence of huge gains from the rising prices. Cryptocurrency market is extremely volatile and past performance is not very indicative of future performance.

Women In Cryptocurrency: Top 8 Women In Cryptocurrency

Women plays an important role in Cryptocurrency and the number of women dealing with it increases day by day, check out the following infographic on the Top 8 women in Cryptocurrency and their achievements. This infographic was created by our friends at Mrbtc.org, please let us know the feedback.

crypto women


21 Awesome Travel Hacks for a Better Trip


Traveling is supposed to be relaxing. But if you’ve ever dealt with planning flights, packing, going to the airport, getting on a plane, or any combination of those, you know that getting to your relaxation destination is actually the most stressful thing in the world.

Thankfully, there are so many little tricks that can make your vacation more productive, fun, and comfortable. Some of them are are travelling by land, packing less, going veggie on the flight, bringing a hoodie, using a local sim, departing on a Tuesday or Wednesday and many more.

Besides, it is a good idea to leave guidebooks at home and eat like a local. This will help you sharpening your foreign language skills and will get you better quality food and an authentic cultural experience. Moreover, you will find useful packing travel hacks to have a lot less to carry around. Here are 21 travel hacks you’ll wonder how you ever did without.


Let us know in the comments below which travel hack was your favorite. Also, let us know if there are any travel hacks, not mentioned above that you would like to share.

What Do People Think of Spam?


Have you heard from Stephen G. Awulo? No? Well, I am sure you will one of these days. He sent me a “Strictly Confidential” e-mail saying that he’d found a frozen Nigerian bank account containing $42.5 million. The reason he wrote is that he needs a partner who lives in a foreign country to “recover” the cash. I’m that lucky person. All I need to do is send my bank name, address and account number, and 30 per cent of the money will be mine. This will be the easiest $12.75 million I’ve ever made.

A third of the 30 billion e-mails sent worldwide each day are spam. That’s 10 billion ads a day for such rubbish as Nigerian scams, herbal Viagra and breast-enlarging creams. Software has not been able to stop this flood, nor have the laws and litigation. Spam e-mail is out of control and has been annoying people ever since the internet was invented.

69% of email users agree that spam is any e-mail that was not requested by a user but was sent to that user. 59% consider e-mail from porn, pills, body part enlargement, online casinos or contains a virus or phishing scheme to be spam. 

Almost 73% of users say they identify spam by looking at the sender’s name or address. About 67% of users identify spam by looking at the subject line.

We found that users were employing the simplest methods to avoid attracting spam. 63% of the users apply spam filters to their email system. 52% said simply that they move spam e-mail from inbox to spam folder.

This infographic looks at spam and shows how do people think about spam and what actions have been taken to keep personal email inbox free of spam.what-do-people-think-of-spam